Polaris Labs
SaaS & Tech Companies

The AI Operating System

Built for SaaS Companies

Automate onboarding, identify at-risk accounts before they churn, and triage support - so your team focuses on product and expansion, not repetitive ops.

app.polarislabs.io · SaaS OS
Live Activity All systems live
New trial signup → onboarding triggered
Welcome email sent · setup checklist · Day 1 call booked
just now
Churn risk alert - Acme Corp ($2.4K MRR)
Usage dropped 60% · health score 34 · CSM notified
6m ago
Support ticket resolved - API integration
KB article matched · solution sent · CSAT survey queued
18m ago
Monthly churn report compiled
2.1% churn · 4 at-risk accounts · 3 expansions this month
1h ago
NPS follow-up sequence triggered - 47 users
Score collected · promoters asked for review · detractors escalated
2h ago
2.1%
Monthly Churn
4
At-Risk Accounts
$890
Revenue Recovered

The Problem

Sound familiar?

The manual work costing saas & tech companies time and revenue every single day.

01
Trial-to-paid conversion is low
Without a structured onboarding sequence, new trial users don't reach their aha moment and churn before converting.
02
Churn is detected too late
By the time a customer tells you they're cancelling, the decision is already made. Usage signals go unread.
03
Support tickets pile up
Your team spends hours on repetitive questions that a knowledge base could answer in seconds.
04
Expansion revenue is left on the table
Accounts ready to upgrade don't hear from you until renewal - by which point inertia wins.

What We Build

AI agents built for saas

Every automation is custom-built for your systems and workflows. Click any card to get started.

AI Agent
Trial Onboarding Agent
Guides every new trial user through a personalised activation sequence - emails, check-ins, and tips timed to their in-app behaviour.
  • Behaviour-triggered onboarding emails
  • Setup milestone check-ins
  • Day 1, 3, 7, 14 sequences
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Book a free discovery call
Tell us about your saas business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Churn Prevention Agent
Monitors product usage signals, identifies at-risk accounts before they churn, and alerts your CSM with context and recommended actions.
  • Usage-based health scoring
  • At-risk alerts with context
  • Automated re-engagement sequences
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Book a free discovery call
Tell us about your saas business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Support Triage Agent
Reads every incoming support ticket, matches it to your knowledge base, resolves common questions automatically, and escalates complex issues.
  • Instant KB article matching
  • Auto-resolution for common issues
  • Complex issues escalated with context
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Book a free discovery call
Tell us about your saas business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Expansion Revenue Agent
Identifies accounts approaching plan limits, monitors usage trends, and sends timely upgrade prompts - turning product usage into revenue.
  • Usage limit monitoring
  • Automated upgrade prompts
  • Expansion opportunity alerts
HubSpotStripeGmailSlack
Book a free discovery call
Tell us about your saas business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.

FAQ

Common questions

Automation handles the repeatable ops work: onboarding sequences, churn risk monitoring, support triage, and expansion triggers. SaaS teams using automation typically see 15–25% improvement in trial-to-paid conversion and measurable churn reduction.

Yes. The system monitors usage signals - login frequency, feature adoption, support ticket volume - and scores each account's health. When a score drops below your threshold, your CSM is alerted with context and recommended actions.

When a ticket arrives, the AI reads it, searches your knowledge base, and either resolves it automatically with the right article or escalates it to the right team member with a suggested response.

3–4 weeks. Trial onboarding sequences and churn monitoring are typically first - they have the most measurable impact on MRR from day one.

Ready to automate your saas business?

Book a free 30-minute discovery call. We'll map out exactly what to automate first - and what the ROI looks like.

Book Your Free Call