Polaris Labs
Energy & Utilities Businesses

The AI Operating System

Built for Energy & Utilities

Automate customer onboarding, billing exceptions, and service requests - reducing cost-to-serve while keeping your customers informed at every step.

app.polarislabs.io · Energy & Utilities OS
Live Activity All systems live
New connection request → application processed
Identity verified · supply address confirmed · ETA sent
just now
Bill shock enquiry resolved - Patterson family
Usage explained · solar export reconciled · satisfaction confirmed
9m ago
Billing exception batch processed - 847 accounts
High usage alerts · estimated reads · exceptions cleared
1h ago
Solar enquiry → lead qualified
Roof assessment booked · rebate info sent · proposal queued
2h ago
Planned outage notifications sent - 1,240 customers
2-day advance notice · ETA · restoration hotline included
3h ago
847
Exceptions Cleared
1,240
Notified
34
Queries Resolved

The Problem

Sound familiar?

The manual work costing energy & utilities businesses time and revenue every single day.

01
Customer service volume is unsustainable
Bill enquiries, connection requests, and outage questions overwhelm your team during peak periods.
02
Billing exceptions pile up
High usage alerts, estimated reads, and disputed bills require manual investigation that delays resolution.
03
Regulatory compliance is manual
NECF obligations, hardship notifications, and customer communication requirements are time-consuming to meet consistently.
04
New connection onboarding is slow
Complex connection applications take days to process when they could be completed in hours with the right automation.

What We Build

AI agents built for energy & utilities

Every automation is custom-built for your systems and workflows. Click any card to get started.

AI Agent
Customer Service Agent
Handles the high-volume enquiries: billing questions, usage explanations, payment arrangements, and outage information - automatically, at any hour.
  • 24/7 enquiry resolution
  • Plain-English bill explanations
  • Payment plan offers
GmailHubSpotClaude AINotion
Book a free discovery call
Tell us about your energy & utilities business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Billing Exception Agent
Monitors your billing run for anomalies - high usage, estimated reads, disputed amounts - and resolves or escalates each one with full context.
  • Exception detection + triage
  • Auto-resolution for common cases
  • Complex cases escalated with context
NotionXeroGmailSlack
Book a free discovery call
Tell us about your energy & utilities business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Connection Onboarding Agent
Processes new connection applications, verifies identity and supply address, coordinates with the network, and keeps the customer updated throughout.
  • Application processing + verification
  • Network coordination
  • Customer status updates
GmailHubSpotNotionXero
Book a free discovery call
Tell us about your energy & utilities business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.
AI Agent
Compliance Communication Agent
Sends hardship notifications, NECF-required communications, and regulatory updates to the right customers at the right time - automatically and auditably.
  • NECF compliance communications
  • Hardship policy notifications
  • Audit trail maintained
GmailNotionHubSpotXero
Book a free discovery call
Tell us about your energy & utilities business and we'll map out exactly what to automate first.
✓ We'll be in touch within 1 business day.

FAQ

Common questions

Automation reduces cost-to-serve by handling the high-volume, repeatable customer interactions: billing enquiries, exception management, connection onboarding, and compliance communications - without scaling your team proportionally.

Yes. The AI reads the customer's account data, identifies unusual usage or charges, and sends a plain-English explanation with relevant context - resolving most bill shock enquiries without agent involvement.

The system tracks regulatory communication obligations, triggers the required notices at the right time, and maintains an audit trail of all compliance communications sent - reducing regulatory risk significantly.

From 500 customers to 500,000. The automation architecture scales with your customer base, and the ROI per customer typically improves as volume increases.

Ready to automate your energy & utilities business?

Book a free 30-minute discovery call. We'll map out exactly what to automate first - and what the ROI looks like.

Book Your Free Call