Terms & Conditions
Last Updated: 25 February 2025
Welcome to Polaris Labs. These Terms and Conditions govern your engagement with Polaris Labs (ABN [Insert ABN once registered]), a company operating in Australia, and the use of our website [www.polarislabs.com.au] (http://www.polarislabs.com.au]) (the “Website”). By accessing our Website or engaging our services, you agree to be bound by these terms. If you do not agree, please refrain from using our Website or services.
1. About Us
Polaris Labs provides tailored artificial intelligence (AI) solutions and custom workflow automation services to help Australian organisations scale efficiently and achieve their business objectives. Our services are delivered subject to these Terms and Conditions, alongside any specific agreement entered into with you (the “Client”).
2. Acceptance of Terms
These Terms and Conditions form a binding agreement between you (the user or Client) and Polaris Labs.
We may update these terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Website or services after changes constitutes acceptance of the revised terms.
3. Services
Scope: We offer AI-driven solutions, including but not limited to custom workflow design, automation implementation, and ongoing support, tailored to your business needs.
Delivery: Services will be provided as agreed in writing (e.g., project proposals, contracts, or statements of work). Timelines and deliverables are estimates unless otherwise specified.
Client Obligations: You agree to provide accurate information, access to systems, and cooperation necessary for us to deliver services effectively.
4. Fees and Payment
Pricing: Fees for services will be outlined in a written quote or agreement. All amounts are in Australian dollars (AUD) and include GST unless stated otherwise.
Payment Terms: Invoices are payable within 14 days of issue unless agreed otherwise. Late payments may incur interest at the rate of 2% above the Reserve Bank of Australia’s cash rate, calculated daily.
Refunds: Refunds are not provided for completed services unless required by law (see Section 10 - Australian Consumer Law).
5. Intellectual Property
Our IP: All AI tools, workflows, software, and materials developed by Polaris Labs remain our intellectual property unless otherwise agreed in writing. You are granted a non-exclusive, non-transferable licence to use deliverables for your internal business purposes.
Your IP: You retain ownership of any data, materials, or intellectual property you provide to us. You grant us a licence to use these solely for the purpose of delivering our services.
Restrictions: You must not reproduce, modify, or distribute our intellectual property without prior written consent.
6. Privacy
We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy [insert link once created]. By engaging us, you consent to the collection, use, and storage of your information as outlined therein.
We will take reasonable steps to protect your data but are not liable for breaches caused by third-party actions beyond our control.
7. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement, except where required by law or with prior written consent.
This obligation survives the termination of our engagement.
8. Limitation of Liability
To the maximum extent permitted by law, Polaris Labs is not liable for indirect, consequential, or incidental losses (e.g., loss of profits, data, or business opportunity) arising from our services or Website use.
Our total liability is limited to the amount paid by you for the specific service giving rise to the claim.
Nothing in these terms excludes or limits liability that cannot be excluded under Australian law.
9. Warranties
We warrant that our services will be provided with due care and skill, in accordance with industry standards.
Except as required by law, we do not guarantee that our services will be error-free, uninterrupted, or meet all your expectations.
10. Australian Consumer Law
If you are a consumer under the Australian Consumer Law (ACL), you have certain non-excludable rights. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and be fit for purpose.
If we fail to meet these guarantees, you may be entitled to a remedy (e.g., refund, repair, or replacement) as per the ACL. Contact us at [insert contact email] for assistance.
11. Termination
Either party may terminate an engagement by providing written notice if the other party breaches these terms and fails to remedy the breach within 14 days.
Upon termination, you must pay for all services rendered up to that point. Any prepaid fees for uncompleted work may be refunded at our discretion, subject to ACL obligations.
12. Force Majeure
We are not liable for delays or failures in performance caused by events beyond our reasonable control (e.g., natural disasters, cyberattacks, or government restrictions). We will notify you promptly and work to mitigate impacts.
13. Governing Law
These Terms and Conditions are governed by the laws of [insert your state/territory, e.g., New South Wales], Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in that state/territory.
14. Website Use
Access: You may use our Website for lawful purposes only. Unauthorised access, scraping, or misuse is prohibited.
Content: Information on our Website is general and subject to change. We do not guarantee its accuracy or completeness.
Links: We may include third-party links for convenience. We are not responsible for their content or availability.
15. Dispute Resolution
If a dispute arises, both parties will attempt to resolve it in good faith through negotiation. If unresolved within 30 days, either party may pursue legal action, subject to Section 13.
16. Contact Us
For questions, complaints, or support, reach us at hello@polarislabs.io or +61 481 563 703
